Shipping policy

At Willowmare, we are committed to delivering your order safely and as quickly as possible.

All orders are processed within 1–3 business days (Monday–Friday).
Orders are not shipped or delivered on weekends or holidays.

Once your order has been processed, you will receive a confirmation email with tracking details.

Estimated delivery times:

Please note: delivery times may vary depending on location, customs, and external factors beyond our control.

All shipments include tracking.
You will receive your tracking number via email once your order is shipped.

If you do not receive your tracking details within 5 days, please contact us.

Delays may occur due to:

We are not responsible for delays once the package has been handed over to the carrier, but we will assist you in tracking your order.

Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrectly provided addresses.

If your order arrives damaged or is lost in transit, contact us within 7 days of delivery confirmation.

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